Delivery of Digital Products

Verified users and purchases will receive an instant digital delivery of all digital codes/keys 24 hours a day, 7 days a week.

Once an order is checked out, transaction passes our security checks, and payment has been processed and approved, your product code/key is instantly delivered to your online ScratchMonkeys account.

Users who cannot be automatically verified or who do not pass our security checks will be required to contact us for additional support. This process may take up to but no longer than 24 hours to be resolved. Once verification and payment has been completed the digital product codes/keys will be instantly sent to your ScratchMonkeys account under "My Orders".

All of the information below are tracked with our security system:

  • Account access
  • Logins
  • If you have accessed your digital product codes/keys
  • When and where you have accessed your digital product codes/keys

The reasoning is so that way we will be able to keep your account and codes secured for your benefit.