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Privacy Policy & GDPR

At ScrachMonkeys.com we are dedicated to providing digital codes in the most convenient way and our aim is to deliver outstanding virtual experiences for the customer. This includes how we protect and use your personal data; therefore, we are fully committed to the data protection principles of the European Union General Data Protection Regulation (GDPR). As part of our commitment to your privacy, we have updated our Privacy Policy terms and conditions to give you even more transparency on how we use and retain your personal data. This Privacy Policy describes how we use your personal data collected via www. scratchmonkeys.com. Your rights and the way we interact with you have not changed.

Updated Privacy Policy & GDPR
June 2019

SECTION 1 – Personal Data We May Collect About You

When you purchase something from our store, as part of the buying and selling process, we collect the personal information that you provide by completing forms on the Website, including if you subscribe to our newsletter and register/create an account on the Website; such as your name, address, telephone number, and email address. We also keep a record of:

  • Details of any transactions made by you
  • Personal data that may be contained in communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Website or its content;
  • When you browse our store, we also automatically receive your computer or devices Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our website, new products and other updates.

Your personal data will be used to make automated decisions in regard to approving your login, registration or payment.

SECTION 2 – Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to opt out.

How do I withdraw my consent?

If after you opt-in and then decide to change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected]. Also, in our marketing correspondences with the customer via email there will be an ‘unsubscribe’ option whereby you can opt out of receiving these emails from us.

SECTION 3 – Use Made of Your Personal Data

We use the information that we collect to operate and maintain our site; specifically, your information is used to provide our service to you, facilitating the functionality of purchasing digital goods and delivering those goods to you electronically. The information will also be used to make automated decisions regarding your order or the status of your customer account. We may use personal data to conduct and develop our business activities (including our standard marketing activities) with current and potential customers.

SECTION 4 – Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information.

SECTION 5 – Disclosure of Your Personal Data

We may disclose your personal information if we are required by law to do so, if you violate our Terms & Conditions, or for the purpose of fraud detection and prevention.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee that no data breach will occur. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

You accept the inherent security implications of dealing online over the internet and will not hold ScratchMonkeys.com responsible for any data breach.

SECTION 7 - Cookies

To make this site work properly, we sometimes place small data files called cookies on your device.  More information can be found in our Cookie Policy.

What are cookies? 

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site.  It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so that you don't have to keep re-entering them whenever you come back to the site or browser from one page to another.

Here is a list of some of the cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. Please refer to our Cookie Policy for more information:

_session_id - which is used to track your visit and ensure you are the one sending requests and no one else is injecting additional commands

_currency – your transacting currency

_language – a two-character code that indicate what language you are using to view the website

SECTION 8 – Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Therefore, by registering or making any purchase on the website, you confirm that you have reached the age of majority in your country of residence.

SECTION 9 – Retention of Your Personal Data

We only retain the Personal Data collected from a user for as long as the users account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

SECTION 10 – International Privacy Laws

If you are visiting the services from outside the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence however our collection, storage of your Personal Data will at all times continue to be governed by our privacy policy.

SECTION 11 – Your Rights

You have the following rights with respect to your personal data:

You have the right to request access to the information we have on you; you can do this by contacting us by email at [email protected]. We will make sure to provide you with a copy of the data we possess about you. In order to comply with your request, we may ask you to verify your identity.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information. Please contact our Privacy Compliance Officer at [email protected]

SECTION 12 – Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.